Master Hung BBQ Restaurant
is a much liked Pasta Restaurant
Ranked #3 of 17 Restaurants in McLennan Richmond.
Some say it is great, excellent, regular.
The Latest Review: ★
Sent on the 16th of July, 2014
We had been eating at the restaurant a couple of times already, but last night was the first time we ate during the restaurants busy period (6-7 pm dinner). You can tell how well a restaurant is run by going there during their busy period, how their staff is able to handle the volume.
Rank #3 of 17
When we ordered, we also asked for 4 glasses of water. Few minutes went by, so we asked again (this time a different waitress walked by). She said wait a bit in Cantonese. Again, a few minutes went by, so we flagged down the same person, and again she said wait a bit and walked away. REALLY?? When you have to ask for water 3 times, that is poor service!
One of the waitresses there sounded very bossy and did not crack a smile on her face. In fact, hardly any of the staff there had a smile. Sure, I understand its busy, but you need to be friendly at ALL TIMES, especially to your paying customers! She was already trying to hurry us out by clearing what empty plates she can see from our small table. Funny, how when we asked for the bill, it came right away!
So because of the lack of customer service, we decided they didnt deserve a tip. So we just paid the bill amount, which was $18, and yes they only accept cash. We left the money on the table, and exited the restaurant. After we had just stepped out for a few seconds, we hear one of the waitresses storming out the door saying that we didnt pay enough. THAT was definitely a WTF moment. So we gave her what cash we had in our wallet ($2 or so of change) as tip.
Its a pity that we wont be returning to this restaurant again. And we definitely would NOT RECOMMEND this restaurant to anyone! The service was slow, attitude was bad, and to top it all off, they chase you down for the tip, which is legally not even required here!! Yeah! WTF!